No CPC Increases

FairPrint agreement is all about transparency. What you see is what you get, and unlike the industry standard, it’s what you continue to get for the duration of the agreement.

We’re yet to encounter a Print Management Agreement in Australia that doesn’t include the standard “We reserve the right to increase the cost-per-page as our costs increase” or similar contract terms. Some salespeople even offer “No increases for 12 months” or other period to a disgruntled, previously affected customer as a last ditch effort to get the deal signed. The cost of increases to the cost per page is phenomenal, and as the example shows, can be as much or more than %XXX of the implied cost of the agreement.

We’ve encountered Office Equipment Suppliers that increase the cost per print as much as 30% in a single occurrence, and find that the most common increase period is every six months. If you’ve had a photocopier on any sort of servicing agreement, you’ve probably received a letter like this at some point. The sad fact is that the increases are generally built into the accounting system of the supplier and some don’t even bother to send a letter with a half-baked excuse.